If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database using the method described in Empty/corrupt iTunes library after upgrade/crash. See iTunes installers for download links. Or lastly try rolling back to the last build of iTunes that worked for you. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround. Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.įailing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. If you don't hear a noise suspect a damaged cable. It may not be labelled correctly at this stage. You should hear the telltale sound of Windows device connection and one section should gain a new entry. Expand any of these sections that are listed.Ĭonnect the device. Click Next, then Close and exit Device Managerįor step 3 above, open the device manager.Click Let me pick from a list of device drivers on my computer.Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers orĬ:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.Click Browse my computer for driver software.
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